Refund policy


Akyu Natural

At Akyu Natural, we are committed to providing high-quality products. If you are not completely satisfied with your purchase, please read our return and refund policy below.

1. Returns

Returns are accepted within 7 days of delivery.

The product must be unused, unopened, and in its original packaging.

For hygiene and safety reasons, opened or used personal care products cannot be returned.

2. Damaged or Wrong Product

If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery.

Please share clear photos or videos of the product and packaging for verification.

After approval, we will arrange a replacement or refund.

3. Refund Process

Once your return is received and inspected, we will notify you about the approval status.

Approved refunds will be processed within 5–7 business days to your original payment method.

For Cash on Delivery (COD) orders, refunds will be transferred to your bank account or UPI ID.

4. Non-Returnable Items

The following items cannot be returned:

  • Opened or used products

  • Products damaged due to misuse or improper handling

5. Cancellation Policy

Orders can be cancelled before dispatch.

Once the order has been shipped, it cannot be cancelled.


Contact Us

Business Name:
Genius Import Export

Email:
akyutoy@gmail.com

Mobile / WhatsApp:
+91-7983284313

Address:
C 6, Shiva Kunj
Kalish Mod, Sikandra, N.H.2
Agra, Uttar Pradesh – 282007
India