Refund policy

Return and Refund Policy

Last Updated: 12 October 2026

At Akyu Natural, operated by G-FIT ENTERPRISES, customer satisfaction is important to us. This Return and Refund Policy explains the conditions for returns, refunds, replacements, and cancellations for orders placed through https://akyunatural.com/.

1. Return Eligibility

Customers may request a return or replacement in the following circumstances:

  • The product received is damaged during shipping.

  • The wrong product has been delivered.

  • The product has a manufacturing defect.

  • The product received is materially different from the product ordered.

Please contact us within 7 days of delivery to report the issue.

Provide your order number, a description of the issue, and clear photographs or videos where applicable so that we can review your request.

2. Non-Returnable Products

For hygiene and product-safety reasons, opened, used, or tampered-with herbal, Ayurvedic, personal-care, and wellness products generally cannot be returned simply because a customer has changed their mind.

Sealed and unused products may be considered for return on a case-by-case basis, subject to our approval and applicable law.

These restrictions do not affect any rights or remedies available to customers under applicable law, including where a product is defective, damaged, incorrectly supplied, or otherwise eligible for a return or refund.

3. How to Request a Return

To request a return or replacement:

  1. Contact us within 7 days of receiving your order.

  2. Share your order number and registered contact details.

  3. Explain the reason for your request.

  4. Attach photographs or an unboxing video if the product is damaged, defective, or incorrect.

  5. Wait for our customer support team to review your request and provide instructions.

Please do not ship a product back before contacting us and receiving return instructions.

4. Refund Policy

Once an eligible returned product has been received and inspected, we will inform you whether your refund request has been approved.

  • Approved refunds will generally be processed within 5–7 business days after approval.

  • Refunds will ordinarily be issued to the original payment method.

  • The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

  • If a product is damaged, defective, or incorrectly delivered, we will communicate the appropriate refund or replacement arrangement.

  • Any shipping charges or deductions will be handled transparently and in accordance with applicable law.

If your refund has not appeared within the expected period, please contact our customer support team.

5. Replacement Policy

If you receive a damaged, defective, or incorrect product, you may request a replacement within 7 days of delivery.

Replacement requests are subject to verification and product availability.

If a replacement is unavailable, we will communicate the applicable refund or alternative remedy in accordance with applicable law.

6. Order Cancellation

Cancellation requests may be accepted before an order is dispatched.

Once an order has been shipped, cancellation may no longer be possible. Please contact our customer support team to discuss the available options.

If a prepaid order is successfully cancelled, any refund due will be processed in accordance with applicable law.

7. Damaged, Missing, or Incorrect Products

Please inspect your package upon delivery.

If your order contains a damaged product, an incorrect item, or a missing product, contact us as soon as possible, preferably within 48 hours of delivery.

Please provide your order number and supporting photographs or videos where available. We will review the issue and communicate the next steps.

The 48-hour reporting request is intended to help us investigate promptly and does not remove any rights you may have under applicable law.

8. Return Shipping Charges

If a return or replacement is approved because the product was damaged, defective, or incorrectly delivered, we will communicate the applicable return-shipping arrangements.

For other approved returns, any applicable shipping charges will be communicated in advance and handled in accordance with applicable law.

9. Refunds for Discounted Products

For products purchased using promotional offers, discounts, or coupon codes, any approved refund will generally be based on the amount actually paid for the eligible product, subject to applicable law and the terms of the promotion.

10. Contact Information

For questions about returns, refunds, replacements, or cancellations, please contact us:

Brand Name: Akyu Natural

Legal Business Name: G-FIT ENTERPRISES

Proprietor: Anupam Saxena

GSTIN: 08BQHPS7484Q1ZL

Business Address: Kamla Road, Bharatpur, Rajasthan – 321001, India

Email: akyunatural@gmail.com

Phone: +91-9068486497

Website: https://akyunatural.com/

11. Policy Updates

We may update this Return and Refund Policy when necessary to reflect changes in our business practices or legal requirements.

Any revised version will be published on this page with an updated revision date.

This policy is intended to operate in accordance with applicable Indian consumer protection laws. Nothing in this policy limits any mandatory rights or remedies available to customers under applicable law.