Shipping Policy

Last Updated: 12 October 2026

At Akyu Natural, operated by G-FIT ENTERPRISES, we aim to deliver your orders safely and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from our website, https://akyunatural.com/.

1. Order Processing Time

Orders are generally processed within 1–3 business days after successful order placement and payment confirmation, where applicable.

Orders placed on Sundays, public holidays, or during exceptional business closures may take additional time to process.

Order processing may be delayed due to stock availability, payment verification, or other operational circumstances. If there is a significant delay, we will make reasonable efforts to communicate with you.

2. Estimated Delivery Time

Estimated delivery times within India are as follows:

• Metro Cities: Approximately 3–7 business days.

• Other Cities and Towns: Approximately 4–8 business days.

• Remote Locations: Approximately 5–10 business days.

These are estimates, not guaranteed delivery dates. Actual delivery times depend on the delivery address, courier partner, weather, public holidays, and other circumstances.

Please confirm that these estimates match your actual courier service before publishing this policy.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Shipping fees may vary depending on the delivery location, order value, package weight, and any promotional offers.

If free shipping is available for a particular order or promotion, the applicable terms will be displayed on the website or at checkout.

4. Order Tracking

Once your order has been dispatched, tracking information may be shared with you through email, SMS, WhatsApp, or another available communication channel.

You can use the tracking details provided to check the status of your shipment through the relevant courier partner.

Tracking updates may take some time to appear after dispatch.

5. Cash on Delivery (COD)

Cash on Delivery may be available for eligible products and delivery locations, depending on the options displayed at checkout.

For COD orders, customers must pay the applicable amount to the delivery partner at the time of delivery.

We may contact customers to confirm order details before dispatch. Orders that cannot be verified may be delayed or cancelled, subject to applicable law.

6. Incorrect Shipping Address or Contact Details

Customers are responsible for providing accurate shipping addresses, PIN codes, and contact numbers when placing an order.

If you notice an error, please contact us as soon as possible at akyunatural@gmail.com or +91-9068486497.

We cannot guarantee that address changes can be made after an order has been processed or dispatched.

7. Delayed or Lost Shipments

Although we work with shipping and logistics partners to deliver orders promptly, delays may occur due to courier operations, weather conditions, transportation disruptions, public holidays, or other unforeseen circumstances.

If your order has not arrived within the estimated delivery period, please contact us with your order number.

We will coordinate with the relevant courier partner and provide reasonable assistance in tracking the shipment and resolving the issue.

Customers' rights and available remedies remain subject to applicable law.

8. Damaged, Missing, or Incorrect Products

Please inspect your package after delivery.

If you receive a damaged, missing, defective, or incorrect product, contact us as soon as possible, preferably within 48 hours of delivery.

Please provide your order number and clear photographs or an unboxing video, where available, to help us investigate the issue.

We will review your request and arrange an appropriate resolution, such as a replacement or refund, in accordance with our Return and Refund Policy and applicable law.

9. Undelivered Orders and Delivery Attempts

Please ensure that someone is available to receive the package at the delivery address.

If a delivery attempt fails because the customer is unavailable, the address is incomplete, or the courier cannot reach the customer, the courier may make another attempt or return the shipment to us.

If an order is returned to us, please contact our customer support team to discuss the available options.

Any additional shipping charges or refund adjustments will be handled transparently and in accordance with applicable law.

10. Shipping Locations

We primarily serve customers within India, subject to service availability at the delivery PIN code.

The availability of delivery to a particular location will be determined by the shipping options displayed at checkout.

International shipping, if introduced in the future, will be subject to separate terms, destination restrictions, and applicable laws.

11. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

Cancellation requests may be accepted before dispatch. Once an order has been shipped, cancellation may no longer be possible.

For prepaid orders cancelled successfully, applicable refunds will be processed according to our Return and Refund Policy and applicable law.

12. Contact Information

For shipping-related questions, order tracking, delivery delays, or other assistance, please contact us:

Brand Name: Akyu Natural

Legal Business Name: G-FIT ENTERPRISES

Proprietor: Anupam Saxena

GSTIN: 08BQHPS7484Q1ZL

Business Address: Kamla Road, Bharatpur, Rajasthan – 321001, India

Email: akyunatural@gmail.com

Phone: +91-9068486497

Website: https://akyunatural.com/

We appreciate your trust in Akyu Natural and thank you for shopping with us.